Shipping policy
Shipping Policy
We ship all orders from our fulfillment location in Buffalo Grove, Illinois. This policy explains how shipping costs are calculated, how long delivery takes, and how we handle shipping‑related issues. Our goal is to provide clear, predictable shipping information so you know exactly what to expect when placing an order.
Shipping Regions
We currently ship to the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations at this time.
Processing Time
Orders are typically processed and shipped within 1–2 business days. Processing time is separate from carrier transit time.
Shipping Options & Rates
Shipping rates are based on the total weight of the items in your order. Rates are automatically calculated at checkout according to the following weight tiers.
Standard Shipping (5–8 Business Days)
|
Order Weight |
Shipping Cost |
Estimated Delivery |
|
0.0 lb – 3.0 lb |
$4.95 |
5–8 business days |
|
3.01 lb – 10.0 lb |
$9.95 |
5–8 business days |
|
10.01 lb and above |
$19.95 |
5–8 business days |
Expedited Shipping (2–4 Business Days)
|
Order Weight |
Shipping Cost |
Estimated Delivery |
|
0.0 lb – 3.0 lb |
$12.95 |
2–4 business days |
|
3.01 lb – 10.0 lb |
$19.95 |
2–4 business days |
|
10.01 lb and above |
$29.95 |
2–4 business days |
Expedited shipping uses major national carriers and is priced to reflect faster delivery speeds for heavier packages.
Carriers Used
We ship using major national carriers, including UPS, USPS, and FedEx. The carrier used for your order may vary based on package size, weight, and destination.
Tracking Information
All shipments include tracking, which will be emailed to you once your order has been shipped. You can use this tracking number to follow your package’s progress.
Delivery Timeframes
Delivery estimates shown at checkout are automatically calculated based on your location and carrier transit times. Please note that delivery timeframes may vary due to weather conditions, carrier delays, or peak holiday periods.
Lost, Stolen, or Damaged Packages
If your package is lost or shows as delivered but cannot be located, please contact us at cuddlery.shop@gmail.com. We will work with the carrier to investigate the issue.
If your order arrives damaged, defective, or incorrect, contact us immediately with photos of the item and packaging. We will resolve the issue promptly, which may include sending a replacement or issuing a refund.
Shipping Restrictions
We do not ship:
- Outside the continental United States
- To PO boxes, APO/FPO addresses, or international destinations
- To locations where carrier delivery is unavailable
Oversized or high‑weight orders may require special handling, but shipping costs will always follow the weight‑based rates listed above.
Questions
If you have any questions about shipping, delivery, or carrier options, please contact us at cuddlery.shop@gmail.com.